Privacy Policy

Effective Date: 12 June 2025
Last Updated: 12 September 2025
Merchant Name: EQNEXA
Website: https://eqnexa.org
Contact Email: support@eqnexa.org

Telephone Number: +234916 272 1916

 

1. Introduction

EQNEXA (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://eqnexa.org and enroll in our online course.

This policy applies to all users of our services, regardless of their location, and is especially designed to comply with the General Data Protection Regulation (GDPR) (EU Regulation 2016/679).

 

2. Data Controller

EQNEXA is the Data Controller for the purposes of the GDPR.
Location: Nigeria
Email: support@eqnexa.org

 

3. Legal Basis for Data Processing (Under Article 6 GDPR)

We process your personal data based on one or more of the following legal bases:

  • Consent (Art. 6(1)(a)) – You have given your consent for processing your personal data.

  • Contractual necessity (Art. 6(1)(b)) – Processing is necessary to fulfill our obligations in providing the EQNEXA course.

  • Legal obligation (Art. 6(1)(c)) – Processing is necessary for compliance with a legal obligation.

  • Legitimate interest (Art. 6(1)(f)) – We may process your data for our legitimate business interests, provided your interests and fundamental rights do not override these.

 

4. Data We Collect

When you interact with our website, we may collect the following personal data:

  • Identification Information: Full name, email address.

  • Contact Information: Email address.

  • Payment Information: Card details (via secure third-party processor), transaction IDs.

  • Technical Information: IP address, device type, browser type, operating system, and cookies (see section 11).

  • Course Activity: Module progress, test results, completion status.

  • Support Requests: Communications sent to our support email.

We do not collect or process sensitive personal data (special category data as defined under GDPR) unless explicitly required and consented to.

 

5. How We Use Your Data

We use your data for the following purposes:

  • To register your account and authenticate your identity.

  • To process your payment and grant course access.

  • To monitor course progress and issue completion certificates.

  • To provide technical or customer support.

  • To communicate important information related to the course or your account.

  • To ensure website security and fraud prevention.

  • To comply with legal obligations.

 

6. Data Sharing and Third Parties

We may share your data with third parties only when necessary:

  • Payment Processors: To facilitate secure payment transactions (e.g., Flutterwave, credit card providers).

  • Government Authorities: When required by law or in response to legal requests.

  • Service Providers: For hosting, email delivery, and analytics — under strict data processing agreements.

All third-party processors we use are GDPR-compliant and contractually bound to protect your data.

 

7. International Data Transfers

As our business is located in Nigeria, your data may be processed outside the European Economic Area (EEA). When we transfer personal data internationally, especially to countries not deemed to have adequate data protection by the EU, we ensure appropriate safeguards are in place such as:

  • Standard Contractual Clauses (SCCs) approved by the European Commission.

  • Binding corporate rules or other legal mechanisms as applicable.

 

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

  • Up to 6 years for financial and transactional data (to comply with accounting and tax laws).

  • Up to 2 years for support and course-related data.

  • Until you withdraw your consent or request deletion for marketing or non-essential processing.

 

9. Your Rights Under the GDPR

As a data subject, you have the following rights:

  • Right of access – Request access to your personal data.

  • Right to rectification – Request correction of inaccurate or incomplete data.

  • Right to erasure (“right to be forgotten”) – Request deletion of your data under certain conditions.

  • Right to restrict processing – Limit how your data is processed in certain situations.

  • Right to data portability – Receive your personal data in a structured, commonly used format.

  • Right to object – Object to processing based on legitimate interests or for direct marketing.

  • Right to withdraw consent – At any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at support@eqnexa.org. You may also lodge a complaint with your local supervisory authority, if applicable.

 

10. Data Security

We implement technical and organizational measures to protect your personal data, including:

  • SSL encryption for all data transmissions.

  • PCI DSS-compliant payment processing via Flutterwave.

  • Access control and authentication for our internal systems.

  • Regular security assessments and vulnerability scans.

 

11. Cookies and Tracking Technologies

Our website uses cookies to:

  • Enable essential website functionality.

  • Track user session and progress in the course.

  • Analyze website usage for improvement.

By using our website, you consent to the use of cookies. You can control or delete cookies via your browser settings.

For more details, see our Cookie Policy (available on request).

 

12. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect data from children. If you believe we have inadvertently collected such data, please contact us for deletion.

 

13. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in laws, services, or data practices. We will notify you of material changes via email or website notice. Continued use of the website constitutes your acceptance of the revised policy.

 

14. Contact Information

If you have any questions, concerns, or requests related to your personal data or this Privacy Policy, please contact:

EQNEXA
Email: support@eqnexa.org
Website: https://eqnexa.org